![]() |
Case Study Professional Services |
Customer: IT Department of a Major Life Insurance Company.
Critical Issue: The decision had been made to add, implement and deploy FileNet software within the corporation. The IT group had no expertise with FileNet and needed someone of expert level that would fit into their budget for services to guide them in the implementation and use of this new tool.
Reasons: Customer had a limited budget and schedule with which to implement FileNet to improve business process workflow within the organization.
Vision: Customer needed an organization that had skilled FileNet resources that could be available immediately to assist them in their project.
AETEA Provided: AETEA provided an expert level FileNet consultant who quickly demonstrated the ability to meet planned implementation dates. AETEA’s consultant provided leadership and direction for the implementation and user training. AETEA provided working examples within the Application, Process and Content Engines, as well as with Business Process Workflow (BPW).
Result: AETEA provided FileNet based expert level interfacing between the IT staff and the business staff to facilitate a smooth deployment on time and within the projected budget. The services included technical design documentation and modifications as well.